Refund Policy
Return and Refund Policy
At Poonsin Garden, we are dedicated to delivering top-quality tropical plants to customers around the world. Please review our policy carefully before making a purchase.
1. Returns
- Since plants are perishable, we do not accept returns after the shipment has been delivered.
- If you receive damaged or incorrect items, please reach out to us within 24 hours of delivery, providing clear photos of the affected plants and packaging.
2. Refunds
- Refunds are only applicable under the following conditions:
- The plants have suffered substantial damage during transit.
- The wrong plant(s) were sent.
To initiate a refund request, email us at [your email address] with relevant photos and order details.
Approved refunds will be processed within 7 business days.
3. Shipping Delays & Issues
- We recognize that shipping delays may occasionally happen due to customs procedures, logistical challenges, or unforeseen events beyond our control.
- If your shipment is delayed, please contact us, and we will collaborate with the shipping carrier to resolve the issue as efficiently as possible.
- While we take every measure to ensure smooth delivery, we cannot be held responsible for customs delays, import duties, or additional charges imposed by your country.
4. Cancellations
- Orders may be canceled within 24 hours of purchase.
- After this timeframe, cancellations are no longer possible as the plants will be prepared for shipment.
At Poonsin Garden, we strive to provide healthy, well-cared-for tropical plants and reliable international shipping. If you have any concerns or need further assistance, feel free to contact us.